Legal notice
    noimos AG
    Daniel Meier, CEO
    Technoparkstrasse 1
    8005 Zurich
    [email protected]

    Privacy policy

    General:
    This privacy policy is governed by Swiss law and shall be interpreted accordingly. It also takes the requirements of the EU General Data Protection Regulation (GDPR 2016/679) into consideration.

    noimos AG (hereinafter referred to as “noimos”) takes the protection of your personal data very seriously. We treat your personal data confidentially, we do not resell them to third parties, and we comply both with the statutory data protection regulations and with the provisions of this privacy policy. We reserve the right to amend our terms of use (including this privacy policy) as the need arises. Therefore, we recommend reading this privacy policy regularly. By using the website, you acknowledge the terms of use in the version applicable at the time.

    Responsibility for data processing:
    Responsible for the data processing (controller):

    noimos AG
    Technoparkstrasse 1
    8005 Zurich
    Switzerland

    Mail: [email protected]

    When do we process personal data?
    To be able to offer our services, we process personal data as required for the performance of the respective service (e.g. claims settlement or risk assessment). On our web pages, personal data are also processed by means of cookies, analysis tools and log files:

    • NoiCom web application for guided taking of photos (app.noimos.ai): Personal data are processed in the context of the claims settlement or risk assessment. This includes in particular personal data that can be viewed on the registration document as well as possible reflections of people in pictures of vehicles.
    • Noi Portal, portal for documenting claims/providing case summaries: Personal data are processed in the context of the claims settlement or risk assessment. This includes in particular personal data that can be viewed on the registration document as well as possible reflections of people in pictures of vehicles.
    • Homepage (noimos.ai): Personal data required for the operation of the website are processed.
    • Contact form: Submitted contact forms for enquiries are used and kept for processing. We do not use contact requests for marketing purposes.
    • Newsletter: When you subscribe, personal data are processed for the purpose of delivering the newsletters.

    Collection of personal data:
    Personal data are either entered directly by the data subject or, in the context of a claims settlement or risk assessment of an object to be insured, by the persons who do so on behalf of the data subject (e.g. garages or insurance companies).

    What personal data are collected and processed?
    We collect the personal data that are needed to identify data subjects in connection with the claims settlement or risk assessment of an object in order to enable the handling of business processes (e.g. name, address, e-mail address, licence plate). Furthermore, we process personal data that we receive by means of contact forms or newsletter subscriptions.

    Purpose of the processing
    We process personal data for claims settlement and risk assessment purposes in particular. This includes the conducting of expert reviews to ensure quality, particularly in the area of visual intelligence, and that some data are used for further development ─ in anonymised form to the extent possible. Personal data are also processed for the purpose of delivering newsletters and processing all kinds of requests from contacting persons. We also need some of the personal data for the due provision of our services on our web pages. Furthermore, we use personal data for user behaviour analyses in order to further optimise our services. Additionally, we process personal data in order to deliver newsletters, as well in order to deal with all kinds of enquiries.

    Access to and forwarding of personal data
    noimos makes your personal data available to a limited group of users within noimos, who need to have access in order for noimos AG to comply with its contractual and statutory obligations.

    noimos forwards personal data to partners and service providers insofar as they need the personal data for the performance of statutory or contractual obligations (of the partners or of noimos). All partners and service providers are under the contractual obligation to treat your personal data as confidential and to process your personal data only insofar as this is required for the service performance, applying the same diligence and care as noimos would.

    Where a statutory obligation exists to do so, noimos also forwards your personal data to public bodies and authorities.

    Legal basis for the data processing:
    If the processing of personal data takes place due to a statutory obligation, this will be deemed the legal basis. For example, this may be the forwarding to third parties or a retention obligation.

    If you grant us your consent (e.g. by subscribing to the newsletter), this consent will be deemed the legal basis for the processing.

    In the other cases, we process the personal data on the basis of contractual obligations or a legitimate interest, especially to provide and further develop our services in connection with a claims settlement or risk assessment or to optimise our web pages.

    Storage and retention of personal data
    noimos stores your personal data for as long as it is required to do so by law (e.g. retention period) or for as long noimos has a legitimate interest in storage in order to perform its services and/or operate its web pages.

    Personal data for whose processing there is no statutory basis, no legitimate interest and no consent will be erased.

    Details concerning the web pages and applications of noimos:

    Log files
    To ensure a flawless website and optimise your security, the website operator has a legitimate interest in the log files. In this context, the following data are collected:

    • Browser type and browser version
    • Operating system
    • Time of the server request
    • IP address
    • General description of the process (without data that are sent)

    Cookies

    What are cookies?
    Cookies are little data packages in the form of text files that are exchanged between computer programs. They do not contain any viruses and do not cause any damage to your computer.

    For what does noimos use cookies?
    noimos uses cookies in order to make its website more effective and user-friendly. Without the cookies, use of the noimos website may only be possible to a limited extent. For the flawless, optimum provision of its services, noimos thus has a legitimate interest in storing cookies.

    Hosting:
    noimos hosts its website at Hostpoint AG. To enable the reliable, technically flawless and legally compliant performance of its services, the server of Hostpoint AG creates so-called log files. You can find further information on data processed by Hostpoint AG when you visit the noimos website at www.hostpoint.ch. The other applications are operated by Google on Google Cloud Services in data centres of Google in Switzerland and in the Netherlands. The same conditions apply mutatis mutandis to the log files created for these as to the log files referred to in the aforementioned conditions in this “Hosting” section.

    Plugins, tools and service providers

    Google Analytics
    This website (www.noimos.ai) uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies” ‒ text files that are stored on your computer, which enable an analysis of your use of the website. The information about your use of this website (including your IP address), which is generated by the cookie, is sent to a Google server in the USA and stored there. Google will use this information to analyse your use of the website, to compile reports on the website activities for the website operators and to perform other services related to the use of the website and of the Internet in general. Google may also transmit this information to third parties if this is required by law or if third parties process these data on behalf of Google.

    Google will never associate your IP address with other data of Google. You can prevent the setting of cookies by configuring your browser software accordingly; in this case, however, you may not be able to use all functions of this website. By using this website, you agree to the processing of the data collected about you by Google in the way described above and for the purpose indicated above.

    Google web fonts
    This website (www.noimos.ai) uses so-called web fonts provided by Google for the uniform display of fonts. For this, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, your browser needs to connect to the Google servers. In this way, Google learns that our website has been accessed from your IP address. If your browser does not support web fonts, a standard font from your computer will be used. You can find further information on Google web fonts at https://developers.google.com/fonts/faq and in the privacy policy of Google at https://www.google.com/policies/privacy/.

    This website uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For the use of the functions of Google Maps, your IP address needs to be stored. This information is usually sent to a Google server in the USA and stored there. This data transmission is beyond the control of the provider of this website.

    Google reCaptcha
    noimos.ai uses the invisible reCAPTCHA. The users are subject to the terms of use and privacy policy of Google. You can find the terms of use and privacy policy of Google as shown below.

    Cloudflare
    On its web pages and in its applications, noimos uses Cloudflare for protection against attacks from the web. Furthermore, noimos uses Cloudflare for the optimisation of its website. The provider of this service is Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA. You can find Cloudflare’s privacy policy here: https://www.cloudflare.com/privacypolicy/

    Google Cloud
    The personal data that are collected by applications of Noimos (image material, personal information relevant to claims documentation or risk assessment) are stored in the Google Cloud. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The servers are in Switzerland and in Europe. The Google privacy policy is found here: https://policies.google.com/privacy

    Truconversion
    On its web pages and in its applications, noimos uses truconversion for the purpose of enabling survey features for visitors. This analysis helps noimos to optimise its web pages, which is why noimos has a legitimate interest in collecting these data. This is done by means of persistent cookies. The provider of this service is Truconversion, 4330 Gaines Ranch Loop, Austin, Texas, United States. You can find the privacy policy of Truconversion here: https://www.truconversion.com/privacy-policy/

    Logrocket
    Noimos uses Logrocket on its web pages and applications to analyse and evaluate user behaviour. This includes for example mouse movements, the duration of visits to the website, cancellation of entries, etc. This analysis enables noimos to optimise its web pages and applications and better help users needing support.noimos therefore has a legitimate interest in collecting this data. This takes place by means of permanent cookies. The provider of this service is Logrocket, 87 Summer St., Boston, MA 02110. You can find the privacy policy of Logrocket here: https://logrocket.com/privacy.

    Sentry (Sentry.io):
    On its web pages and in its applications, noimos uses Sentry for performance monitoring and troubleshooting. Based on this use, noimos is able to quickly identify performance problems, evaluate the errors and find a solution. For this reason, noimos has a legitimate interest in collecting these data. The provider of this service is Sentry.io, 45 Fremont St, 94105 San Francisco, California, US. You can find the privacy policy of Sentry here https://sentry.io/privacy/#data-retention

    Better Uptime:
    The noimos web pages are monitored by Better Uptime in order to ensure that noimos is notified immediately when web pages are down and can take steps to return online as quickly as possible for the benefit of its customers and partners. Better Uptime is a product of Better Stack, Hlavni mesto Praha, Prague, Czech Republic. You can find the privacy policy of Better Stack here: https://betterstack.com/privacy

    Mailchimp:
    noimos users Mailchimp for the newsletter subscription and delivery. The provider of this service is Intuit Inc. The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta 30308 USA // Bird & Bird GDPR Representative Services Ireland, Deloitte House, 29 Earlsfort Terrace, Dublin 2, DO2 AY28. You can find the privacy policy of Intuit Inc. here: https://www.intuit.com/privacy/statement/

    Sendgrid/Twilio:
    We use the services of Twilio (Sendgrid was taken over by Twilio) to automatically send emails and text messages. These are sent to provide links for the use of our applications and summaries according to corresponding documentation by the recipients in our applications. You can find the privacy policy of Twilio, San Francisco, 375 Beale St #300, United States, here: https://www.twilio.com/en-us/legal/privacy

    Audatex
    The Audatex calculation service may be used to prepare cost estimates for vehicle repairs.Additional image analysis services provided by Audatex are furthermore utilised. The provider of these services is Audatex (Switzerland) GmbH, Elias-Canetti-Strasse 2, 8050 Zurich. The privacy policy can be found here: https://www.solera.com/privacy-policy/

    GT Motive
    The GT Motive service can be used to prepare cost estimates for vehicle repairs. The provider of this service is GT MOTIVE, S.L. – Calle Teide 3, 28703 SS de los Reyes, Madrid. The terms and services policy of GT Motive can be found here: https://www.gtmotive.com/en/term-of-use/ and its privacy policy here: https://www.gtmotive.com/en/privacy-policy/

    3C Deutschland GmbH
    The 3C service is used to provide expert review of processes that are analysed by visual intelligence. This process reviews documentation, and analyses are checked for correctness. This takes place for the purposes of ensuring quality and improving visual intelligence. The provider of this service is 3C Deutschland GmbH, Edisonstrasse 19, 74076 Heilbronn. You can find the 3C privacy policy here: https://www.3c-d.de/de/ccc/cms/privacy

    Dataloop ltd.
    We receive support from labellers with training our VI models. The labellers manually prepare images that have been received, by manually illustrating damage, for example. The images are generally processed in anonymised form. This is done for the purposes of training and improving visual intelligence. The provider of this service is Dataloop ltd., 20 Galgalei Haplada, Herzliya, 4672220 Israel. The Dataloop privacy policy can be found here: https://dataloop.ai/privacy-policy/

    Callpoint AG
    To offer technical support as a point of contact for end customers and garages, we purchase first-level support from Callpoint. Callpoint provides this service for the Noimos Hotline and the Noimos support email address for technical assistance. The provider of this service is Callpoint AG, Hochbergerstrasse 15, CH-4057 Basel. The Callpoint privacy policy can be found here: https://www.callpoint.ch/datenschutz

    Contact form
    Noimos can be contacted directly using the contact form for the purpose of individual inquiries (questions, feedback, etc.). The contact form requests personal contact information that is needed in order to provide a response (email address, telephone number, name/business name). These personal data are only kept for as long as necessary to process the inquiry.

    Newsletter
    Persons interested in receiving news from Noimos can register for the Noimos newsletter service. The newsletter is sent out by an external service provider. Registration and disclosure of personal data are voluntary and consent to use such data can be revoked at any time.

    Your rights with respect to your personal data:

    Right to information
    Data subjects have the right to ask the person responsible for processing data at noimos for information on which of their personal information has been or is being processed. If personal data have been transmitted to a third country, a right to information shall exist in this regard.
    Furthermore, they have a right to a copy of this information.

    Right to correction
    Data subjects have the right to request the correction of any incorrect or incomplete personal data under consideration of the purpose of the processing.

    Right to erasure
    Data subjects have the right to request the person responsible for the data processing to delete the respective personal data without delay. The person responsible for the data processing shall without delay comply with such a request, unless noimos depends on the respective personal data for the continued compliance with a statutory or contractual obligation or within the scope of court proceedings or official proceedings.

    Right to restriction of processing
    Data subjects have the right to request the restriction of the processing of their personal data.

    Right to object and revoke
    Data subjects have the right to object to the processing of their personal data or to revoke any previously granted consent. In this case, the person responsible for the data processing will discontinue the processing, unless they can furnish evidence of overriding legitimate reasons for the processing.

    Right to data portability
    Data subjects have the right to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format.

    Exercise of rights:

    Contact for privacy concerns:

    To exercise your rights or for other requests in the field of data protection, please do not hesitate to contact the Data Privacy Officer of noimos:

    noimos AG
    Data Privacy Officer
    Technoparkstrasse 1
    8005 Zurich
    [email protected]

    You also have the right and possibility to contact the Federal Data Protection and Information Commissioner:

    Federal Data Protection and Information Commissioner
    Feldeggweg 1
    CH-3003 Bern

    https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
    In the EU area, you can find the contact information for your competent data protection authorities here: https://edpb.europa.eu/about-edpb/board/members_en

    Zurich, 10.08.2023
    noimos AG
    Switzerland

    Terms of use of this website:

    On this website, noimos AG presents its products and services. By accessing this website, you accept the terms of use contained herein. If you do not agree to these terms of use, please leave our website. We reserve the right to amend our terms of use whenever necessary. By using the website, you acknowledge the terms of use in the version applicable at the time.

    1. Contents of this website
      noimos AG has compiled the information and data published on the website with great care and to the best of its knowledge. However, noimos AG cannot guarantee that the contents made available at www.noimos.ai are correct, complete and up to date.
    2. Use of the website
      Our website serves the personal information of the user by means of individual queries using the provided search dialogues. Printing or storing of information presented on the website is only permitted for personal, non-commercial use by the user. Reproduction, modification or other processing of information presented on our website, as well as the forwarding, publication or presentation of such in any other way is not permitted. Manual or automated querying of contents of our website for the purpose of making this information accessible within the scope of other offerings (e.g. within the scope of meta search offerings or so-called spiders) is only permitted with our written approval.

      No contractual relationship whatsoever comes into existence between the user and noimos AG through the use of the website. The information on our website does not represent any binding offer in the meaning of contract law, but shall be construed as a non-binding invitation for the user to submit an offer. A contract will only come into existence by way of our express acceptance of an offer or order of the user. Use of the services of noimos AG is subject to the general terms and conditions and the data protection provisions. These shall be consulted prior to any use of the respective services.
    3. Copyrights and trademark rights
      This website and the data and information it contains, including photographs, depictions, texts and navigation elements, are protected by copyright and other property rights. In the relationship between the user and noimos AG, these rights belong to noimos AG alone. Any use of the contents published on this website outside the scope of the personal use by the user according to subsection 2 above is subject to the prior approval of noimos AG.
    4. Warranty and liability
      We make efforts to ensure that our website is always up to date and can be accessed via the Internet with up-to-date browsers. However, we cannot provide any warranty that the contents accessible via our website are always complete, correct or suitable for a certain purpose. The accessibility of our website depends on the availability of web servers and network infrastructures and thus lies outside our sphere of influence. Therefore, noimos AG disclaims any and all liability for the accessibility, correctness and completeness of the information on this website.
    5. Embedded content from other websites
      Posts on our websites may contain embedded content (e.g. videos, images, posts etc.). Embedded content from other websites has the same characteristics as though the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional tracking services of third parties and record your interaction with this embedded content, including your interaction with the embedded content in case you have an account and are logged in to the respective website.

      Any liability for direct or indirect references to third-party web pages (www.noimos.ai) that are outside the scope of responsibility of the author will be accepted only if the author had knowledge of the content and was technically able and could reasonably be expected to prevent the use of illegal content. The author hereby expressly declares that when the links were set, no illegal content was evident on the linked pages. The author has no influence on the current and future design, content or authorship of the linked pages. Therefore, the author expressly disclaims all content on linked pages that were changed after the links were set. This statement applies to all links and references set within the author’s own website, as well as to third-party entries in guest books, discussion forums, link directories, mailing lists and other forms of databases that are set up by the author and to whose content external write access is possible. The liability for illegal, incorrect or incomplete contents and especially for damage resulting from the use or non-use of such offered information is borne exclusively by the provider of the linked page, not by a party that merely refers to the respective publication by means of links.
    6. Cookies
      We use anonymised cookies in order to streamline your user experience on our website and to not always show you the same news.
    7. Applicable law and jurisdiction
      This website is operated in Switzerland. By using this website, you accept that these terms of use and any disputes that may arise therefrom or from the use of the website are governed by substantive Swiss law. The normal courts of Winterthur, Switzerland, shall have exclusive jurisdiction. Alternatively, noimos AG may bring action against the user at his domicile.
    8. Amendments to the terms of use
      noimos AG reserves the right to amend these terms at use at any time and without prior notification. These amendments enter into force immediately upon publication. The continued use of our offering after such an amendment will be construed as an acceptance of the amendment.

    Zurich, 10.08.2023
    noimos AG
    Switzerland